Refund policy

We at The Warp ‘n Weft endeavour to nurture India’s artisanal handloom luxury and strive to bring the best of Banaras to you. We take great care to make your experience seamless and do our best to adhere to our stringent quality control measures along with timely delivery.

Each return case is handled uniquely on a case-to-case basis and we urge you to get in touch with our customer care team at orders@thewarpnweft.com forthwith within 24 hours when the situation arises. We reserve the sole right and discretion to provide a solution to the customer in any form and manner we deem fit and the decision taken by us will be final and binding upon you.

We request you to also please note that:

  • Bespoke / Customised products cannot be returned or exchanged. 
  • Sarees and dupattas once finished with fall, hemming or tassels will not be returned or exchanged. 
  • Running lengths of Textiles that are cut will not be returned.
  • Purchases made during Sale or on Discount will not be exchanged or returned.
  • Products bought online cannot be exchanged or returned in-store.
  • No refunds will be accepted on account of wrong or incomplete delivery address or upon failed delivery attempt by our shipping agency and/or in the event the package is refused by the recipient.
  • Gift Cards purchased online are not refundable and can be used only on a single purchase and not in parts.
  • No request for Exchange will be entertained in the absence of original packaging along with The Warp ‘n Weft invoice, price tags, labels and courier Delivery Note. 
  • To be eligible for an Exchange, your item must be unused and in the original condition. It must also be in the original packaging with tags still attached. 
  • The Warp ‘n Weft will not be responsible for any damage that occurs to the goods after purchase on any account including on account of improper cleaning procedure, improper handling, poor care, rain, overuse and other normal and routine wear and tear.


PRODUCT CHARACTERISTICS, COLOUR & CARE
No return or exchange will be entertained on account of the below-mentioned reasons.

Product

  • Variations in yarn, weave and colour with occasional fibre migration are unique and intrinsic to this handwoven luxury textile. Textiles made on handloom possess unique product characteristics and may have irregularities that are an outcome of human involvement in the process.
  • When you transact with us, you expressly and unconditionally agree that the company uses handmade processes to weave and finish the products. The use of natural fibres that are handcrafted with traditional methods often create an unevenness in colour tones, shades, and texture, with threads often appearing unfinished, uneven in design and feel and occasional darn (rafu). We use both organic and commercial dyes with the objective of making the product sustainable. The purchaser agrees that these irregularities are an indigenous inclusion in handloom and are not defects. 


Colour

  • Furthermore, the colours and texture that you may see on your monitor/device is likely to vary depending upon colour reproduction, brightness, resolution and temperature amongst other parameters of individual devices used to view/purchase the goods. We encourage you to please contact our customer support team to seek clarifications including fresh pictures in varied lighting circumstances, when in doubt. 


Care

  • This is a delicate textile and requires care during use, handling and storage. You must strictly adhere to the care instructions of the highest standard and sensitivity when using our products. All our products are ‘professional dry clean’ only to retain the natural texture and sheen.


RETURN & EXCHANGE
When will Exchange be Allowed?
Goods once sold will not be returned or exchanged other than in the circumstances described herein below. Exchange will be allowed only upon wrongful delivery or a genuine quality or manufacturing defect

You will need to email a picture/video of wrongful delivery / genuinely defective merchandise within 24 hours of receiving your shipment to orders@thewarpnweft.com. Please also provide additional details like a copy of the invoice, reasons for the exchange, photos etc. Upon receipt of your request, we shall examine your request / seek additional information or clarifications and send you an authorisation of exchange or regret your request within 10 working days.

Due to the nature of our product, we reserve the sole and absolute right to take a decision on your request and the decision taken by the Company will be final and binding on you. 

Credit Note
Exchange will be provided after a stringent review on a case-by-case basis and that too against online ‘Credit Note’ only. The Credit Note has validity of 3 months only and must be redeemed within 3 months of issuance post which it shall automatically expire and will not be renewed. The Credit Note will be applied on a single transaction and that too on a cart value equal to or higher than the credit note value. The customer will have to pay the difference between the purchase value and the credit note value upon checkout.

Procedure upon receiving ‘damaged packaging
All our products are quality-checked and shipped in sealed packaging. 

In the unlikely event that your merchandise packaging is damaged in transit, please mention details about the damage on the Delivery Note instead of signing it as ‘received’. Please ensure that you retain the original packaging along with The Warp ‘n Weft invoice, price tags, labels and courier Delivery Note. In such an event, the procedure as per the insurance policy will apply and may include a survey by the insurance company. Please note that the insurance on your purchase covers you only up to the point of delivery and not thereafter.

Return Shipping 
Upon authorization, we will assign our designated courier to pick up the package from you. Please ensure that the items are properly packed and kept ready for pickup with the original packaging,  price tags, invoices, courier delivery note, original labels etc. addressed to The Warp ’n Weft,  Ground Floor, Sethna Building, 55 Maharshi Karve Road, Marine Lines, Mumbai, Maharashtra, INDIA  400 002.

Any additional levies, duties, taxes, gateway charges, currency conversion charges etc. on return shipment if any will be to the customer account.

For international customers all return shipping costs will be to a customer account as will any additional levy, duties, taxes, gateway charges, currency conversion charges etc. if applicable. No refund will be entertained upon your refusal to pay the above charges or upon your not collecting the order from the shipping agency.